SYNTHETIC EXAMPLE — SHIPPER-REVIEWED DRAFT

XPO CNWY 199-AK.3 · written claim and carrier receipt
Item 7(11), page 11; effective August 17, 2026
https://www.xpo.com/cdn/download_files/s1/p2831/CNWY_199-AK.3_Eff._08.17.2026.pdf#page=11
The carrier must receive a written claim within nine calendar months after delivery. Include shipment identity, an assertion of carrier liability, and a specific amount.
Verified: 2026-10-09

XPO CNWY 199-AK.3 · cargo liability reference
Item 25, pages 19–21; effective August 17, 2026
https://www.xpo.com/cdn/download_files/s1/p2831/CNWY_199-AK.3_Eff._08.17.2026.pdf#page=19
Use the affected shipping piece, actual NMFC class, applicable service terms, invoice value and salvage. Standard class 70 is $5/lb; a spot quote is $1/lb. The shipment maximum is $100,000. Review special commodity and contract branches separately.
Verified: 2026-10-09

49 CFR § 1005.2(b) · minimum written claim fields
49 CFR § 1005.2(b)
https://www.ecfr.gov/current/title-49/subtitle-B/chapter-X/subchapter-B/part-1005/section-1005.2#p-1005.2(b)
A written communication identifies the shipment, asserts liability for loss or damage, and claims a specified or determinable amount of money.
Verified: 2026-10-09

49 CFR § 1005.4(b) · invoice and discounts
49 CFR § 1005.4(b)
https://www.ecfr.gov/current/title-49/subtitle-B/chapter-X/subchapter-B/part-1005/section-1005.4#p-1005.4(b)
The supporting invoice shows all trade or other discounts, allowances, or deductions of any nature.
Verified: 2026-10-09

XPO · filing a freight claim
Official claim instructions and portal links
https://www.xpo.com/help-center/claims-and-refunds/how-file-claims-and-refunds/
Follow the carrier filing instructions, attach the vendor invoice, and retain the carrier receipt or confirmation.
Verified: 2026-10-09
